SERVICE UPDATE

Effective March 21, 2022, masks will be optional to wear at your appointment. We will respect your wishes regardless of whether you choose to wear a mask or not to.

Currently, we are permitted to offer ALL OF OUR SERVICES done by our OUTLINDink Team.

COVID-19 POLICY UPDATE:

Please note, for the safety of yourself and others, we will under no circumstances treat you if you present with or have had any of these symptoms in the last 14 days: 

• Fever of 38°C and greater

• Cough

• Sore Throat

• Shortness of Breath

• Difficulty Breathing

• Flu-like symptoms (aches and pains)

• Runny Nose and Nasal Congestion

BOOKING YOUR APPOINTMENT

Our clinic is open between 9am and 8pm Monday through Sunday, by appointment only. We do not accept drop-in appointments. You must be 18 years of age or older to receive any treatments or services.

In some cases you may be asked to secure your consultation, or first visit service appointment with a $50/$100 non-refundable deposit via any Credit Card type (Visa/Mastercard/AMEX), or Electronic Bank Transfer. This deposit will be used towards your treatment.

To book your appointment, we ask that you call the clinic directly, or visit our booking link to book your appointment . We do not book appointments over email or social media direct message (Instagram, Facebook).

Winter Footwear: during the winter/wet months, disposable booties/brand new sp will be provided to all clients to wear when they take their shoes off at the front.

IMPORTANT: PLEASE READ

Due to the nature of our equipment, we do not permit children under the age of 16 in our treatment rooms. We also do not permit any animals in any of our clinics due to health board restrictions.

MISSED APPOINTMENTS AND CANCELLATIONS

We maintain a strict cancellation/no show policy. You are responsible for remembering your appointment and we ask that you respect our time by showing up to your scheduled appointment. In order to cancel your appointment you MUST call or email a minimum of 48 hours in advance. Social media direct messages or text messages are not an acceptable mode of cancellation and will not be recognized by our staff.

Any missed, late cancelled, or changed appointment without 48 hours notice will result in the loss of your deposit and an additional deposit will be required for your next treatment. Any late arrivals will shorten your appointment time and will not be made up by running into the next client's scheduled appointment. We understand that cancellations may arise and in the case of circumstances that are beyond our control, we will reschedule your existing appointment and no charges will apply. We donate all lost deposits to the SPCA!

REFUNDS

We do not accept returns or refunds on purchased products, services or packages, used or unused. If the product you purchased is damaged, it may be exchanged within 14 days of purchase. You may also exchange products within 14 days of purchase if unused and unopened in the original packaging. Please contact us if you have any further questions or concerns. 

SERVICE AND PRICING

Please note that Permanent Makeup also known as PMU Brow Service (Powder Brow/Ombre Brow/Hybrid Brow/Nano Brow) is required of two sessions for VIRGIN Brows (brows that have no previous microblading/microshading/Powder Brow/Ombre Brow/Hybrid Brow/Nano Brow/Brow Tattoo). You are required to come in 6-8 weeks after your initial (first brow session) if you wait longer than 10 weeks from your initial (first brow session) then there will be an additional charge as per your artist rate*. Each session there is a required payment. For example: Brow promo $400 (and it states there is a touch up included then the price would be $200 plus tax for each session (two sessions 6-8 weeks from the first session).

TRAINING MODELS/CONTENT MODELS

Please note that a deposit is required to become a model for one of our Training Sessions/Content Sessions. This deposit is non-refundable. Unlike other deposit fees, a deposit for a Training Session//Content Session model is non-refundable regardless of when you decide to cancel.

GIFT CARDS, PROMOTIONS AND SPECIALS 

The product, service or store credit must be redeemed by PHYSICALLY presenting the gift card when payment is due. If you do not physically have your gift card, you will have to pay the full value of the service out of pocket and can use your gift card at a later time for future services or products at OUTLINDink. 

There is no expiry date on gift cards or store credits. Promotions/specials do have an expiry date—please review the promotion/special details for more information.